1. Information we collect
When you contact us through our website forms, by phone, WhatsApp, or email, we may collect the following information:
- Your name
- Phone number (including WhatsApp number)
- Email address
- Vehicle information you choose to share (make, model, year, plate, service history)
- The content of your message or enquiry
- Basic technical information (browser type, device, IP address) collected automatically
2. How we use your information
We use the information you provide solely to:
- Respond to your enquiries and quotation requests
- Confirm and manage your service bookings
- Communicate with you about your vehicle and any work in progress
- Send reminders for routine maintenance you have asked us to track
- Improve our services and customer experience
We do not sell, rent, or share your personal information with third parties for marketing purposes.
3. How we protect your data
- All form submissions are transmitted over an encrypted HTTPS connection.
- Access to customer records is restricted to authorised Al Masa Garage staff.
- We retain customer data only for as long as is necessary to provide our services or to comply with UAE law.
4. UAE PDPL compliance
Al Masa Garage processes personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL). Under this law you have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data, subject to legal retention requirements
- Withdraw consent for future communications at any time
- Object to the processing of your data in certain circumstances
5. Cookies and analytics
Our website uses minimal cookies for essential site functionality. We may use privacy-friendly analytics to understand how visitors use the site so we can improve it. No personally identifiable information is shared with advertisers.
6. Contact us about your data
For any privacy-related questions, requests, or to exercise your rights under UAE PDPL, please contact us at:
- Email: support@almasagarage.com
- WhatsApp / Phone: +971 55 105 8456
- Address: E11 - Julfar - Ras Al Khaimah, United Arab Emirates